All services can use RASA Telehealth.
Please speak with your Client Services Officer, Family Advisor or your Practitioner about this option
How to do a video call and troubleshooting
Our telehealth platform is powered by Coviu (pronounced ‘co-view’), an Australian made product. Our telehealth platform can work on a desktop, laptop, tablet or mobile phone. Your device will need either an inbuilt camera, microphone and speakers or headphones that you plug in.
We recommend using the following browsers.
Personal computer: Google Chrome browser, although Firefox and Microsoft Edge 76+ will work too.
iPhones or iPads: Safari 12+.
Android phones: Google Chrome Browser.
If you need to check or update your browser you can do so with this link https://www.whatsmybrowser.org/.
To check whether your setup is complete, run the pre-call test.
Step by step instructions
1. Use a device with a microphone & camera access
Use Safari browser on iPhone or iPad, or Google Chrome browser on all other devices.
2. Click on the session invite
3. Allow microphone and camera access
4. Camera Check
5. Speaker Check
6. Microphone Check
7. Take a picture, enter your name and click continue
Please wait until the clinician lets you into their room to start the session.
Do you need access to free WiFi?
Click here for a guide to free wireless internet in Adelaide.
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