Is counselling right for me?
Sometimes we all need some extra support and guidance to help find ways to move forward. Counselling can offer you practical tools and strategies to help you overcome challenges and look at things from a different perspective.
Our counselling services are welcoming, non-judgemental and suitable for individuals, couples and families.
If you are in crisis, experiencing domestic or family violence or have made the decision to separate, we have additional services that we can offer to give you the best support.
What qualifications do your counsellors have?
All our counsellors have tertiary qualification (AQF level 7) in social work, psychology, counselling as well as more than two years’ experience. Most are registered with ACA and/or PACFA.
Can I request a counsellor with specialist training in a specific method?
During the Client Intake process, our team will ask you specific questions to help connect you with programs or services that we believe will be best for your situation. Our counsellors have experience and ongoing training in a variety of counselling models and methods and will work with you to determine the best approach for your needs.
Can I request a specific counsellor for my sessions?
Yes, we will do our best to accommodate your request to meet with the counsellor of your choice. However, we can’t always guarantee you will see your preferred counsellor, as they may already be booked out and unable to accept new bookings.
Can I speak with a counsellor prior to the session to check if they are a good fit?
Unfortunately, it isn’t possible to speak with your counsellor prior to the sessions, due to their schedules. However, our client services team can help you with your enquiries and make notes for your counsellor to refer to during your first appointment.
Do I get the same counsellor every time?
Yes – after your first session with a particular counsellor, you’ll continue to see the same counsellor for your follow-up sessions as well.
Can you talk to my partner to help convince them to come to counselling?
To respect the privacy of all our clients, we are unable to call your partner directly to request that they attend counselling. If they’re looking for further information, more clarity or want to discuss their concerns about coming to counselling, they are more than welcome to call us directly. We’ll be happy to speak to them confidentially and answer any questions they have.
Do you provide counselling services for children?
Children under the age of 18 can attend Family Counselling with their parents or carers and we have a range of services for children, including:
Do I need a referral from a GP or other healthcare professional to see a counsellor?
No – while we welcome referrals from healthcare professionals and GPs for many of our services, a referral for counselling isn’t required.
Do you provide mental health assessments?
We don’t provide mental health assessments or diagnoses for any mental illnesses. However, this is something that most GPs can provide, so we encourage you to speak to your doctor or healthcare provider.