The Intercountry Adoptee and Family Support Service provides support to intercountry adoptees and their families, including, young adoptees, adult adoptees and adoptive parents.
Intercountry Adoptee and Family Support Service (ICAFSS) provides information, counselling and support to help you and your family manage the complexities and unique challenges that intercountry adoption may bring during a lifetime.
Relationships Australia delivers this free service nationwide.
Who can access this service?
- Intercountry adoptees: children, young people and adults
- Adoptive parents of children adopted from overseas or expatriate adoptions
- Family members of intercountry adoptees
- Anyone who is going through the intercountry adoption process.
What does ICAFSS provide?
- Individual and family counselling
- Case management and casework support
- Therapeutic groups
- Parenting support
- Small grants and bursaries scheme
- Referral to other support services where required
- Education and training for allied health and community workers.
Hours: 9 am to 5 pm | Monday to Friday
There is limited flexibility for early and evening appointments.
If you are unable to visit an office, we can also offer counselling via telehealth.
Call: 1800 422 377
Accessibility: If you find it difficult to hear or speak, you can contact us through the National Relay Service (NRS), please phone 133 677.
Translation/Interpreting: For free of charge support in languages other than English:
- Call us and ask for an interpreter, or
- Call ONCALL Interpreters & Translators on 08 8203 8900 and ask to be connected to Relationships Australia on 1800 408 408
49a Orsmond Street, Hindmarsh, SA 5007.
Access is via telehealth.
Please let us know your requirements when you book your appointment.
Australian Capital Territory
Albury, Ardlethan, Ariah Pk, Ashmont, Balranald, Barellen, Batemans Bay, Batlow, Bega, Boree Creek, Coolamon, Cooma, Cootamundra, Dareton, Ganmain, Goulburn, Griffith, Gundagai, Harden, Henty, Junee, Kooringal, Leeton, Mt Austin, Narrandera, Pleasant Hills, Tumbarumba, Tumut, Temora, Ulladulla, Ungarie, Young, Wagga Wagga, Wentworth, West Wyalong.
New South Wales
Blacktown, Harris Park, Macquarie Park, Mt Druitt, Northern Beaches, Parramatta, Penrith, Quakers Hill, Sydney.
Bathurst, Central Coast, Cowra, Forbes, Gosford, Katoomba, Lithgow, Moss Vale, Newcastle, Orange, Toronto, Wollongong.
Darwin, Alice Springs.
Katherine, Tenant Creek, and home visits to these.
Chermside, 8 Mile Plains, Logan, Morayfield, Mt Gravatt, Spring Hill, Strathpine.
Bowen, Bundaberg, Cairns, Gladstone, Gold Coast, Ipswich, Longreach, Mackay, Maryborough, Mt Morgan, Rockhampton, Sunshine Coast, Thursday Island, Toowoomba, Townsville.
Hobart, Launceston, Devonport.
Burnie, Huonville, Oatlands, Dover, Circular Head, Bridgewater, Cape Barren Island.
Boronia and Kew
Telehealth services are available state-wide.
Fremantle, Belmont, Gosnells, Joondalup, Kwinana, Midland, West Leederville.
Albany, Bunbury, Busselton, Mandurah, South Hedland, Margaret River, Northam, Tambellup, Katanning.
This is a free and confidential service.
Visit the Intercountry Adoption Australia website
Information for Adoptive Parents
Information for Professionals (videos)
The Intercountry Adoptee and Family Support Service (ICAFSS) is funded by the Australian Government Department of Social Services (www.dss.gov.au) and delivered by Relationships Australia. Relationships Australia SA is the lead organisation.
Use this form to enquire about our services.