Intercountry Adoptee and Family Support Service

The Intercountry Adoptee and Family Support Service provides support to intercountry adoptees and their families, including, young adoptees, adult adoptees and adoptive parents. 

Intercountry Adoptee and Family Support Service (ICAFSS) provides information, counselling and support to help you and your family manage the complexities and unique challenges that intercountry adoption may bring during a lifetime.

Relationships Australia delivers this free service nationwide.

View the ICAFSS website here.

Who can access this service?   

  • Intercountry adoptees: children, young people and adults
  • Adoptive parents of children adopted from overseas or expatriate adoptions
  • Family members of intercountry adoptees
  • Anyone who is going through the intercountry adoption process.

What does ICAFSS provide?   

  • Individual and family counselling
  • Case management and casework support
  • Therapeutic groups
  • Parenting support
  • Small grants and bursaries scheme
  • Referral to other support services where required
  • Education and training for allied health and community workers.


Hours: 9 am to 5 pm | Monday to Friday

There is limited flexibility for early and evening appointments.

If you are unable to visit an office, we can also offer counselling via telehealth.

Call: 1800 422 377


Accessibility: If you find it difficult to hear or speak, you can contact us through the National Relay Service (NRS), please phone 133 677.

Translation/Interpreting: For free of charge support in languages other than English:

  • Call us and ask for an interpreter, or
  • Call ONCALL Interpreters & Translators on 08 8203 8900 and ask to be connected to Relationships Australia on 1800 408 408 



South Australia
Metro location

151 South Terrace Adelaide 5000. 

Regional/Remote locations 

Access is via telehealth.

Please let us know your requirements when you book your appointment.

Australian Capital Territory

Metro location


Regional/Remote locations 

Albury, Ardlethan, Ariah Pk, Ashmont, Balranald, Barellen, Batemans Bay, Batlow, Bega, Boree Creek, Coolamon, Cooma, Cootamundra, Dareton, Ganmain, Goulburn, Griffith, Gundagai, Harden, Henty, Junee, Kooringal, Leeton, Mt Austin, Narrandera, Pleasant Hills, Tumbarumba, Tumut, Temora, Ulladulla, Ungarie, Young, Wagga Wagga, Wentworth, West Wyalong.

New South Wales
Metro locations

Blacktown, Harris Park, Macquarie Park, Mt Druitt, Northern Beaches, Parramatta, Penrith, Quakers Hill, Sydney. 

Regional/Remote locations

Bathurst, Central CoastCowra, Forbes, Gosford, Katoomba, Lithgow, Moss Vale, Newcastle, Orange, Toronto, Wollongong. 

Northern Territory
Metro locations

Darwin, Alice Springs. 

Regional/Remote locations

Katherine, Tenant Creek, and home visits to these.  

Metro locations

Chermside, 8 Mile Plains, Logan, Morayfield, Mt Gravatt, Spring Hill, Strathpine. 

Regional/Remote locations 

Bowen, Bundaberg, Cairns, Gladstone, Gold Coast, Ipswich, Longreach, Mackay, Maryborough, Mt Morgan, Rockhampton, Sunshine Coast, Thursday Island, Toowoomba, Townsville. 

Metro locations

Hobart, Launceston, Devonport. 

Regional/Remote locations 

Burnie, Huonville, Oatlands, Dover, Circular Head, Bridgewater, Cape Barren Island. 

Metro locations

Boronia and Kew

Telehealth services are available state-wide.

Western Australia
Metro locations

Fremantle, Belmont, Gosnells, Joondalup, Kwinana, Midland, West Leederville. 

Regional/Remote locations 

Albany, Bunbury, Busselton, Mandurah, South Hedland, Margaret River, Northam, Tambellup, Katanning. 


This is a free and confidential service.


Visit theIntercountry Adoption Australia website

Information for Adoptive Parents

Information for Teachers

Information for Professionals (videos)

Service Resources

Funding Acknowledgement

The Intercountry Adoptee and Family Support Service (ICAFSS) is funded by the Australian Government Department of Social Services ( and delivered by Relationships Australia. Relationships Australia SA is the lead organisation.


Service Enquiry

Use this form to enquire about our services.