Community Care Coordination Services

Community Care Coordination Services for Older People Impacted by the COVID-19 Pandemic aims to support older people in the community who may be experiencing social isolation, loneliness and/or heightened mental health concerns due to the COVID-19 pandemic. 

Who the service is for:

The Community Care Coordination Service aims to help older people in the community, who may be experiencing social isolation, loneliness and/or heightened mental health concerns due to COVID-19, to connect/reconnect to:  

  • Primary physical and mental health care services  
  • Allied health care services 
  • Broader social and community services. 


People over the age of 65 (over 55 for Aboriginal and Torres Strait Islander people), living independently in the communitywho may be experiencing mild to moderate mental health concerns resulting from the impact of COVID-19. 

Older people with severe mental health conditions are not suitable for service through this program. However, please refer to more specialised state government service: Older Persons Mental Health Services 

What the service provides:

To assist in meeting the needs of older people living in the community, the program supports an allied health professional to come to you and: 

  • Talk about how you are 
  • Discuss ways to increase pleasure and enjoyment in life 
  • Support connection or re-connection to social and community support services and resources 
  • Support connection or re-connection to your GP and other physical health services 

How is the service delivered:

  • The Community Care Coordination service is delivered across the Adelaide metropolitan area 
  • A session will last for one hour; however, each situation is unique – We will tailor a solution to fit your circumstances with a provision of up to three (3) sessions 
  • We respect older people’s right to a confidential and safe service, and will explain our confidentiality processes 
  • Our service provides assistance in an environment that is safe and comfortable, including the persons home 

Our staff:

The Community Care Coordination program will be delivered by suitably qualified Allied Health Professionals.  


If you find it difficult to hear or speak, you can contact us through the National Relay Service (NRS). Please phone 133 677. 

We can provide access to interpreting and cultural translation, if needed, to use our service. If you require support in another language, you can use the Translating and Interpreting Service (Oncall Interpreters) free of charge by: 

  • Calling us and asking for an interpreter, or 
  • Calling Oncall Interpreters on 08 8203 8900 and asking to be connected to us on 1300 364 277 


The Community Care Coordination team works collaboratively with a network of services to address the needs of older people dealing with the many challenges presented during the COVID-19 situation. We accept self-referrals and referrals from other government, non-government and community-based services. 

Fill the online referral form HERE or please download and fill in the digital referral form HERE and send to

Call us on 1300 364 277 as ask to talk with a Community Care Coordinator worker to find out if this service will suit you or your loved one 

Contact details 1300 364 277 |

Locations Available



Service Resources

Funding Acknowledgement

This is a free, independent, safe and confidential community care service currently funded until the 31st of October 2021 by Adelaide Primary Health Network through the Commonwealth Government’s mental health response to the COVID-19 Pandemic funding.