Quality Assurance

Our commitment to service quality involves implementing evidence-based programs and continually evaluating the results we achieve. Together with professional training and our extensive practical experience, this allows us to identify areas of possible improvement and ensure our services are responsive to the needs of clients and the community.

Our Research and Evaluation team ensure that services are regularly evaluated and this is built into our work to ensure that each person we see receives the range of services they require, that our services meet people’s needs and that improved wellbeing occurs for the people we see.. Our service evaluation is based on Mark Friedman’s Results-Based Accountability framework and measures:

  • how widely our services are used
  • how well we provide our services
  • the impact of our services on the lives of those who access them.

The results we obtain helps us to  refine our service delivery, ensuring that each of our programs meet their objectives and the needs of people.

Feedback and Complaints

We value your feedback

Relationships Australia (SA) is very proud of the excellent service we provide to the community. Client feedback is an important part of maintaining our service delivery standards. If you have any feedback about any of our services or staff, you can provide this by: