Workplace courses

Most of us have had to manage challenging situations, whether it is with managing staff, difficult behaviours with work colleagues or with customers/clients.

Learn interpersonal skills that will assist you in effectively manging stressful situations and defusing tension. This workshop will assist you to:

• Identify the early warning signs
• Separate the person from the problem
• Avoid defensive responses
• Use assertion skills
• Listen and receive information
• Manage emotions - yours and theirs

Code:

MBD1004

Code:

MBW1006

Date:

Monday, 12 April 2010

Date:

Saturday, 5 June 2010

Time:

9.30am - 4.30pm (one whole day session)

Time

9.30am - 4.30pm (one whole day session)

Cost:

$165 per person including GST

Cost:

$165 per person including GST

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You may find yourself in a work environment where you need to understand how to manage someone in an emotional state, in need of support, or who is presenting a problem. Learn basic counselling skills to assist you in respond to or referring to an appropriate person or service. This course includes:

• Active and reflective listening skills
• Purposeful questioning and avoiding unhelpful responses
• Differences between helping and rescuing.

Code:

ACW1003

Code:

ACD1005

Date:

Saturday, 20 March 2010

Date:

Monday, 17 May 2010

Time:

10am - 4pm (one whole day session)

Time

10am - 4pm (one whole day session)

Cost:

$132 per person including GST

Cost:

$132 per person including GST

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The morning session focuses on understanding and responding to the experiences of refugee torture and trauma, and recognising its impact on individuals, families and communities.

The afternoon session will provide skills and strategies for working with traumatised clients including cross cultural considerations, working with interpreters, self care and when and how to refer to specialist services.

Code:

WSD1004

Date:

Wednesday, 14 April 2010

Time:

9.30am - 4.30pm (one whole day session)

Cost:

$55 per person including GST (light lunch included)

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Therapeutic groups differ from educational groups, in that the focus is on facilitating  process of learning in the sharing of stories/experiences and providing a supportive environment for making connections. Participants need to feel and be safe, supported and free to share their stories/experiences in a way that is not traumatising for them.

We will cover the role and task of the group facilitator, facilitator styles, skills, models and interventions, the group dynamic/process and difficulties within it and setting boundaries that enable the groups to function successfully.

Code:

TGD1004

Date:

Thursdays, 8 to 29 April 2010

Time:

1pm - 5pm (four weekly sessions)

Cost:

$275 per person including GST

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This course is useful for people who require counselling skills as part of their work, and/or who manage and supervise staff.

This course provides an introduction to counselling concepts through theoretical input, group discussions and skills practice. You will be introduced to the brief solution focused counselling model and will be acquainted with narrative ideas in counselling.

A statement of attendance will be issued for this course.

Code:

BCD1004

Date:

Fridays, 30 April to 21 May 2010

Time:

10am - 4pm (four weekly sessions)

Cost:

$434.50 per person including GST

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This course provides a greater understanding of the counselling process and helps further develop the skills taught in the Basic Counselling Skills course.

This course focuses on solution-focused counselling models, narrative ideas and metaphors used in counselling. Participants will be introduced to counselling skills for crisis intervention and other difficult or challenging situations.

Pre-requisite: Basic Counselling Skills or equivalent course.

A statement of attendance will be issued for this course.

Code:

ECD1006

Date:

Fridays, 11 to 25 June 2010

Time:

10am - 4pm (three weekly sessions)

Cost:

$330 per person including GST

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